To make a reservation, you must be at least 18 years old, have a valid credit card, and provide us with accurate information, including your full name, email address, phone number, and payment details.
Your reservation is not confirmed until we send you a confirmation email or letter. We reserve the right to cancel any reservation that we suspect to be fraudulent or unauthorized.
You may modify or cancel your reservation according to our cancellation policy, which varies depending on the rate plan you choose. Please refer to your reservation confirmation or contact our customer service for more information.
If you fail to show up for your reservation, we reserve the right to charge you the full amount of your reservation.
We reserve the right to assign you to any available room that meets your reservation requirements. If you have any special requests or preferences, please let us know in advance, and we will do our best to accommodate your needs.
The maximum occupancy of each room is specified in the room description. You may not exceed the maximum occupancy, and we reserve the right to charge you for additional guests or ask you to vacate the room if you violate this rule.
Check-in time is 3:00 PM, and check-out time is 12:00 PM. If you need to check in earlier or check out later, please contact our customer service, and we will try to accommodate your request, subject to availability and additional charges.
You are responsible for maintaining the room in good condition during your stay. If you damage any item or cause any disturbance, we reserve the right to charge you for the cost of repair or replacement and ask you to leave the hotel.
Smoking is strictly prohibited in all areas of the hotel, including rooms, corridors, and public areas. If you violate this rule, we reserve the right to charge you a cleaning fee and terminate your stay without refund.
We reserve the right to assign you to any available room that meets your reservation requirements. If you have any special requests or preferences, please let us know in advance, and we will do our best to accommodate your needs.
To reserve a table at our restaurant, please contact our customer service or use our online booking system. We recommend making a reservation in advance to avoid disappointment.
Our restaurant is open for breakfast, lunch, and dinner, subject to availability and seasonal changes. Please check our website or contact our customer service for the latest hours of operation.
Our menu and pricing may vary depending on the season and availability of ingredients. We reserve the right to change our menu and pricing without notice.
If you have any dietary requirements or allergies, please inform us in advance, and we will do our best to accommodate your needs.
To book an event at our hotel, please contact our events team or use our online booking system. We recommend booking well in advance to ensure availability and avoid disappointment.
All event bookings require a signed contract and a deposit payment. The contract will specify the terms and conditions of the event, including the date, time, number of guests, menu, and pricing. Please read the contract carefully before signing it and contact our events team if you have any questions or concerns.
You may modify or cancel your event according to the terms and conditions of the contract. If you cancel your event, you may forfeit your deposit payment, depending on the cancellation date and the terms of the contract.
Our events team will set up and decorate the event space according to your specifications. You are responsible for cleaning up after the event, including removing any decorations or equipment you brought.
To use our services, you must be at least 18 years old or accompanied by a parent or legal guardian.
You are responsible for paying all charges incurred during your stay or use of our services, including room charges, dining charges, event charges, and any other applicable fees or taxes. We accept major credit cards, cash, and other payment methods, subject to our approval.
We are not liable for any loss, damage, or injury to you or your property, except as required by law. You agree to indemnify us and hold us harmless from any claims, damages, or expenses arising from your use of our services.
We are not liable for any failure or delay in performing our obligations under these terms and conditions due to events beyond our control, such as natural disasters, wars, strikes, or government actions.
We respect your privacy and will protect your personal information according to our privacy policy, which is available on our website or upon request.
These terms and conditions are governed by the laws of the country where our hotel is located. Any dispute arising from these terms and conditions will be resolved by the competent court of that country.